Frequently Asked Questions
Click on a question to find the answer.

Vortex-Genie 1
1. What should I do if I think there’s a problem with my unit?
2. What is the speed range, in RPM’s, for the Vortex-Genie 1 mixer?
3. Can I purchase the 3-inch platform without a cover for the Vortex-Genie 1 mixer?
4. Is the voltage on my unit changeable?
5. Can the Vortex-Genie 1 mixer be used at low temperatures?
6. The attachments on my Vortex-Genie 1 are coming loose. What is causing this?
7. What is the difference between the Vortex-Genie 2 and the Vortex-Genie 1?
8. What accessories are available for the Vortex-Genie 1?
9. Does the Vortex-Genie 1 mix more vigorously than the Vortex-Genie 2 or Vortex-Genie 2T?

Vortex-Genie 2
1. What should I do if I think there’s a problem with my unit?
2. What does a Multiple Sample Starter Set (Model No. H301) include?
3. How do I use the Microplate or Microtube Foam Insert?
4. What does a Large Sample Set (Model No. H302) include?
5. Is there a correlation between the dial number on the Vortex-Genie 2 and a specific speed in RPM?
6. What is the speed range, in RPM’s, for the Vortex-Genie 2 mixer? How do I determine the RPM’s at a specific point on the speed control?
7. I have a model K550G/GE Vortex-Genie mixer. Are parts available for this mixer? Are they interchangeable with the newer model G560/E?
8. Can I purchase the 3-inch platform without a cover for the Vortex-Genie 2 mixer?
9. Is the voltage on my unit changeable?
10. Can the Vortex-Genie 2 mixer be used at low temperatures?
11. The attachments on my Vortex-Genie 2 are coming loose. What is causing this?
12. How long do Vortex-Genie 2 accessories last?
13. Can I use Vortex-Genie accessories on another company’s vortex mixer?
14. What is the maximum recommended capacity of the Vortex-Genie 2?

Vortex-Genie 2T
1. What should I do if I think there’s a problem with my unit?
2. What does a Multiple Sample Starter Set (Model No. H301) include?
3. How do I use the Microplate or Microtube Foam Insert?
4. What does a Large Sample Set (Model No. H302) include?
5. Is there a correlation between the dial number on the Vortex-Genie 2T and a specific speed in RPM?
6. What is the speed range, in RPM’s, for the Vortex-Genie 2T mixer? How do I determine the RPM’s at a specific point on the speed control?
7. Can I purchase the 3-inch platform without a cover for the Vortex-Genie 2T mixer?
8. Is the voltage on my unit changeable?
9. Can the Vortex-Genie 2T mixer be used at low temperatures?
10. The attachments on my Vortex-Genie 2T are coming loose. What is causing this?
11. Are the accessories for the Vortex-Genie 2 and Vortex-Genie 2T interchangeable?
12. What is the difference between the Vortex-Genie 2 and the Vortex-Genie 2T?
13. How can the Vortex-Genie 2T be set to run continuously, without using the timer?
14. How long do Vortex-Genie 2T accessories last?
15. Can I use Vortex-Genie accessories on another company’s vortex mixer?
16. What is the maximum recommended capacity of the Vortex-Genie 2T?

Roto-Shake Genie
1. How is the Roto-Shake Genie supplied?
2. How does the Roto-Shake Genie switch motions from rocking to rotating and 3-D orbital motions?
3. How do the samples attach to the Roto-Shake Genie?
4. Can the Roto-Shake Genie be used in cold rooms?
5. What is the maximum weight that can be used on the Roto-Shake Genie magnetic platform?
6. I have an odd-sized sample vessel that doesn't fit into the standard clip plates. Is there another way to affix my sample to the Roto-Shake Genie?

